FAQs

General

We got you! It’s pronounced as ‘Grat’- ‘Insta’. The name is a short name for ‘Instant + Gratification’

We stand for green living by promoting the importance of plants in our everyday lives. With every order, we share a little of this experience by giving away a free succulent plant to start or add to your own garden In addition, we have partnered up with ONETREEPLANTED.ORG to give back to the environment and create a healthier + greener world for all.

We also believe in promoting and fostering women-owned companies. All our products are handmade by women artisans and entrepreneurs. We believe everyone can help make our planet a better place to live!

Gratinsta designs its own line of floral and plant inspired products. We also work closely with
women run businesses that share the highest level of craftsmanship and are able to deliver the unique floral- inspired products our customers love. Our vendors follow ethical, social and environmental practices to ensure quality products.
We diligently try to choose partners who align with our vision and values.

Each of our unique jewelry pieces comes standard in a sturdy Brown silk-paper box. To make your gift extra special, you can choose to send it in our elegant Leather Box.

Our free Succulent plant comes standard in a 2” plastic pot. You can add a beautiful white ceramic Succulent Pot that comes with a pretty twine bow-tie and its own display coaster.

We accept all major Credit cards – VISA/ MASTERCARD/ AMERICAN EXPRESS/ PAYPAL/ APPLEPAY/ GOOGLEPAY

FUN FACTS

925 Sterling Silver is a 92.5 percent pure silver alloy (92.5% Silver + 7.5% Copper). All of our sterling silver pieces are stamped with the mark “925”

Enameling is the ancient art of applying richly colored powdered glass to a sculpted or filigreed metal surface and melting the glass at high heat so that the materials form a bond stronger than the individual parts. It takes skill, patience and artistry. Our high quality durable keychains are enameled products and are made of a sturdy metal base enhanced with bright jewel-toned glass.  They are a fun take on tradition, melding art with functionality.  Buy them
for yourself or as gifts for your family and friends.  Pick up a few extra for those who can never find their keys.

You know who they are!

Order

You will receive your order within 7 -10 business days of placing your order. We will provide you with tracking info once your order is ready to ship

Kindly allow 7 – 10 business days since you placed your order with us to receive your shipment. If there are any delays on our end, we will keep you posted. We will be providing you with tracking info once order is ready to be shipped out.
Don’t hesitate to reach us out on support@gratinsta.com at any point!

Kindly reach out to us on support@gratinsta.com with your order number in subject line within 24hrs since you have placed your order to make any changes and we will try our best to accommodate those changes to the order.

Please note if the order is under processing we may not be able to accommodate your change request

You only have to pay the 6.25% sales tax if your shipping address is located in Massachusetts. 

We understand you may not want a free succulent and we would like to respect your wishes! Kindly mention explicitly in the notes section while checking out if you do not wish to have a free succulent.

Shipping

We offer FREE SHIPPING for orders over $75 and offer $10 flat shipping fee for orders less than $75

Once your item’s cart value reaches more than $75 you will automatically receive FREE SHIPPING.

Currently we ship our products only within the United States. If you are based in any other territory kindly reach out to us at info@gratinsta.com and we will update you as to whether we can ship to you

Returns

We want you to love our products. For any reason if you are not happy with your order, you have 14 days to apply for returns since you have received them. Kindly check our Refund Policy page for more details.
Shipping charges will apply.

To initiate the return process within 14 days of receipt of merchandise, contact us at returns@gratinsta.com.  Please include the order number in the subject line. We will create a return label for you.

Yes. All plants must be returned in good health if you are returning your merchandise. For exchanges, you do not need to return your plant with the order. If plants are not returned in good health then the cost of the plant will be deducted from your refund.

Once we receive the order back in our warehouse we will perform a quality check and initiate your return. Allow 5-7 business days for a refund to appear on your original payment method. Please be aware that it might take your financial institution longer to process a refund on their side. If you have still not received a refund within 5-7 business days, please reach out to us at returns@gratinsta.com.

If you are still within 14 days of return window, kindly reach us out to returns@gratinsta.com and we would create a new return label for you


We are human and sometimes unintended things happen. If you received the wrong product please reach out to us immediately at support@gratinsta.com. We will make things right and pay for your return shipping